Shipping policy

SHIPPING AND PROCESSING

We offer free shipping on all orders over $150 in the U.S.

Please note all current orders are pre-orders only. All orders will ship by 12/23/2023.

You can track your order with the tracking information provided in your shipment notification e-mail.

SHIPPING ADDRESS

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

LOST OR STOLEN PACKAGES

We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.

After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Support for assistance.

Please note, Hey Me First is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges and require that a new order is placed with the returned funds.

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.